Removing Polymer Grout Haze from Wood Effect Ceramic tiles in Guildford

Grout haze or grout smears as it is often called can be a huge problem when laying tiles. Grout haze is basically grout that has been left to dry on the surface of the tile after installation. It’s a common problem which is exacerbated by the use of quick drying products. Take for example this interesting Wood Effect Ceramic Tile installation at a house in Guildford following installation by a builder.

I was a bit slow in following up on the initial enquiry as we had been very busy so by the time, I got in touch I was told they had employed someone else to carry out the work. I apologised for my late response and said to call me if he needed help in the future. Three days later I got a call so we arranged a visit so that I could carry out a test and quote a price.

Grout Haze on Wood Effect Ceramic Tiles Before Removal Guildford

As it turns out the builder had returned and failed to remove the grout haze and so had a rival firm that seemed more interested in selling unnecessary sealer than fixing the problem. I was astonished to see what a state the builder had left his floor. Grout was all over the floor with footprints walked across thresholds and more. I could understand it if there was some grout was missed after installation but not to this level!

I carried out a successful test and confirmed to the customer that there was absolutely no need to rip and replace his £2k floor. We agreed a date to resolve the problem and to say he was relieved was an understatement!

Grout Haze on Wood Effect Ceramic Tiles Before Removal Guildford

Removing Polymer Grout Haze

The builders had used Mapei grout which contains polymers. Polymers offer better flexibility and adhesion, however in order to remove the grout haze we would first need to break down the polymers in the grout first and this is why the rival firm failed.

With that in mind, my first action was to apply Tile Doctor Remove and Go to the floor and leave it to dwell for five to ten minutes. I then worked it into the tile using a scrubbing pad fitted to a rotary machine.

After washing the soil away with warm water and extracting with a wet vacuum I applied Tile Doctor Grout Clean-up to treat the grout. Grout Clean-up is an acid-based product that breaks down the grout so it can be rinsed away and extracted as before. Afterwards I rinsed the floor with warm water and extracted again to remove any trace of product and neutralise the floor. After removing as much moisture as possible with the wet vacuum I speed dried the tiles with a blower.

Wood Effect Ceramic Tile Installation Problem Resolved

Ceramic tiles won’t accept a sealer so once the floor had dried the job was finished and it took less than a day.

Grout Haze on Wood Effect Ceramic Tiles After Removal Guildford

The customer was over the moon with the difference. While his floor was in such a state, he has been unable to bring in new furniture as the serious possibility of removing the tiles was hanging over him.

Relieved that the problem was now resolved he kindly left the following review:

“I had a floor that had just been laid with very heavy grout haze. I had already had advice from two other professional floor cleaners who had advised me that the floor was irreparable and would need to be pulled up. As soon as I spoke with Rupert, it was clear he was extremely knowledgeable. He asked questions none of the other companies had. By understanding the specific nature of the problem, he was able to solve it by first removing the grout polymers and then applying an acid wash. The floor came up brilliantly. Rupert was the only person I spoke to that could fix this, everyone else told me I needed to replace my floor! Superbly knowledgeable, professional and did an excellent job. Don’t bother speaking to anyone else, just call Rupert! “

Grout Haze on Wood Effect Ceramic Tiles After Removal Guildford

 

Professional Clean of a Wood Effect Ceramic Tiled Hallway in West Surrey

Cleaning and Sealing a Limestone Patio in Farnham

This customer from Farnham called me with three requests. First, can you clean and seal our Black Limestone patio? Secondly can you remove some scratches? and finally, can you make it less slippery as my children have slipped a couple of times in the wet.

After discussing the problems over the phone, we agreed a convenient date and I went along to the property to have a look. I could certainly do the first and second but not the third. There are products on the market but most Anti-slip products I’ve come across contain acids which etch and roughen the surface. Her patio was made of dark limestone which is acid sensitive and applying an acidic product would ruin the look of the stone leaving it looking washed out. I discussed with her the options and the process and we agreed a price, booking the work in for later in the month.

Limestone Patio Before Cleaning Farnham

Cleaning a Black Limestone Tiled Patio Floor

First, I cleaned the grout lines with Tile Doctor Pro Clean which was left to soak in for about ten minutes before being scrubbed with a nylon brush and being careful not to further scratch the stone.

The next step was to clean the stone with a series of burnishing pads starting with a coarse 400-grit lubricated with water then moving onto increasingly finer pads of 800 and 1500 grit. It’s important to rinse and extract the slurry after applying each pad. This process removes the existing sealer and slightly mills the tiles firstly opening the pores then slowly closing them as the process continues. I avoided the dark area in the picture where the table was situated as it had been protected from the weather, sun and small children. My aim was to get the same consistent colour across the whole patio.

Once I had used the three pads, I completed a final rinse and extraction with a wet vacuum. I then checked surveyed the floor looking for any areas that needed more work and to verify that the scratched had been removed as part of the process. The work went well, and I was happy to see that the scratches had been lifted and the appearance of the stone looked much better and more even.

Sealing a Black Limestone Tiled Patio Floor

It was a warm day, so it wasn’t long before the stone had dried and were dry enough to be sealed. I talked through the customers options for sealing and recommended the application of Tile Doctor Colour Grow as it contains a colour enhancer which would return the dark colour to the stone and match the original colour under the table. Colour Grow is also rated for external use.

Limestone Patio After Cleaning Farnham

Two coats of Colour Grow were applied, and this made a big improvement to the appearance of the stone resulting in a stunning transformation. The customer was over the moon and with the patio now ready for the summer she could not wait to get the patio furniture in place and enjoy the space.

 

Professional Renovation of a Black Limestone Patio in West Surrey

Ceramic Tile and Grout Cleaning in a Leatherhead Kitchen

At this property in Leatherhead, in the Mole Valley district of Surrey there was ten years of dirt trapped in the grout and no end of cleaning by the owner could improve the situation.

Ceramic Tile Grout Before Cleaning Leatherhead Kitchen

Now desperate to get the floor looking clean again she gave Tile Doctor a call and as their local representative I was asked to go round and survey the floor. Glazed ceramic tiles are very easy to clean and maintain and are a very practical choice for a kitchen floor, however what tends to happen is the dirt gets washed into the grout lines where the rough nature of the grout traps the dirt eventually turning it black.

Ceramic Tile Grout Before Cleaning Leatherhead Kitchen

I could see what needed to be done so I discussed the solution with the client who was relieved that we could help. She agreed to my quote and we booked the work in to be completed.

Cleaning a Ceramic Tiled Kitchen Floor

I returned on the scheduled date and set about preparing the floor with an application of Tile Doctor Pro-Clean combined with Tile Doctor Remove and Go and diluted with water. The cleaning cocktail was left to dwell for approximately fifteen minutes while I unloaded the equipment I would need from the van. Tile Doctor Pro-Clean is a heavy-duty tile and grout cleaner which works best when left soak into the problem area, whilst Tile Doctor Remove and Go is a coatings stripper so I reasoned a combination of the two products would have maximum effect to deep clean the area.

Using a hard wire brush, I rubbed the muck vigorously until the dirt became released into the cleaning solution. Sometimes it is necessary to roll up your sleeves and do some things manually! The resultant slurry was then extracted with a wet vacuum. You can see from the pictures the dirt being released.

Ceramic Tile Grout During Cleaning Leatherhead Kitchen

I had to repeat the process a few times before I was happy with the condition of the grout.
Once the grout was clean, I applied more Tile Doctor Remove and Go to the tiles, scrubbing it in with a deck brush. After ten minutes, using a handheld buffer fitted with a black scrubbing pad I cleaned the tiles. Again, I vacuumed up the slurry then neutralised with plain water. Following a final vacuum, I dried the whole kitchen with an air blower.

Ceramic Tile Grout After Cleaning Leatherhead Kitchen

The client was very happy with the newly cleaned floor, it had really made a big difference to the whole floor and given it a new lease of life.

Ceramic Tile Grout After Cleaning Leatherhead Kitchen

 

Professional Clean of a Ceramic Tiled Kitchen in West Surrey