A huge thanks to all my customers who believed in me and left feedback for me in 2018. Most don’t realise this but its the customer survey we ask customers to complete at the end of a job that goes into deciding who wins the Tile Doctor of the Year Award. In fact last year an incredible 84 people left feedback about my work and on average awarded me a customer service rating of 4.8 out of 5 stars.
The result is that I’m very proud to announce that I won the “Tile Doctor of the Year” award for the 2nd year running.
Rupert Mcleod Tile Doctor of the Year 2018. Award presented by Tile Doctor director Russell Taylor
The trophy was presented by Tile Doctor director Russell Taylor at the end of this years annual Tile Doctor conference which took place on June 1st at the Holiday Inn in Cambridge. There are over 50 Tile Doctors in the UK and as you can imagine there is lots of competition.
Rupert Mcleod Tile Doctor of the Year 2018
So thanks again to my customers, I really appreciate your feedback and apologies for chasing you for feedback but after reading this you can understand why I do it. Customer feedback is still coming in strong so hopefully I can stay at the top of the league and win again in 2019 to make it a treble.
Tile Doctor director Russell Taylor reviews my customer service performance at the 2019 conference in Cambridge.
Last year I was runner up in the Tile Doctor of the year competition due entirely to generosity of my customers who went out of their way to leave feedback for me. I’m pleased to report that not happy with 2nd place I maintained the high standards throughout 2017 and made it to the number 1 spot to become winner of the Tile Doctor of the year competition.
I’d like to thanks all my customers who sent in feedback about my service in 2017 and apologise if I chased you for it. Your feedback is used to determine the winner of the Tile Doctor of the Year Competition and I’m happy to report that because of your collective effort I was awarded the Trophy at this years Tile Doctor conference in Oxford.
Rupert McLeod Tile Doctor of the Year 2017
There are over 50 Tile Doctors dotted around the UK so there is strong competition for first place which is judged on ensuring customers have a good experience. The fact that I came 2nd place in the 2016 competition shows how difficult it is to achieve.
I’d also like thank the competition runners up, especially Steve Thomson, the Glasgow Tile Doctor who nearly pipped me to the number 1 spot and really kept me on my toes in the last weeks of the competition.
I’m looking to repeat this success at the 2018 awards next year, so looking forward to doing the best for all my customers and collecting some really good feedback from you.
2018 Tile Doctor Conference Delegates